Everyone knows how important customer service is. It can mean life or death in terms of the health of a company, and suffice it to say that a lot of companies have failed in spite of a stellar product simply because of the fact that they did not take customer service as seriously as they should have and ended up alienating people that might have otherwise bought from them on a regular basis.
However, while you may know that it is important to optimize customer experience, you might not know exactly how to go about doing this as efficiently as possible. One really good place to start is by reading about the experiences of others and trying to understand what they did to solve the problems they were facing. There are a lot of books that talk about this sort of thing.
A good book can lay things out for you in a manner that is easy to understand and often entertaining. It can make the entire learning process surprisingly easy to deal with in general. The only problem is that so many books are released every year that it can be very difficult to figure out which ones are worth your time. In order to help you, we have compiled a list of some of the books you should definitely check out if you want to excel in the world of customer service.